Frequently Asked Questions

About Bitubo Suspensions

1. What makes Bitubo suspensions different from other motorcycle suspensions?

Bitubo shock absorbers are engineered with a meticulous focus on performance, durability, and adaptability to diverse riding conditions. The heart of these shock absorbers lies in their advanced technology and innovative design, aimed at delivering superior handling and comfort. One of the distinctive features of Bitubo shock absorbers is their twin-tube design.

This design comprises an inner and outer tube, with the damping fluid flowing between them. This twin-tube configuration allows for a more consistent and effective damping performance, especially under demanding riding conditions. The separation of the compression and rebound chambers within the shock absorber ensures precise control over both compression and rebound damping rates.

Precision and customisation are other hallmarks of Bitubo’s approach to suspension systems. The company offers a wide range of shock absorbers with adjustable features, allowing riders to fine-tune their motorcycle’s suspension to suit individual preferences and riding styles.

Adjustable parameters often include compression and rebound damping, preload, and ride height. These adjustments empower riders to optimise their motorcycles for various conditions, whether it be spirited cornering on smooth tarmac or navigating rough off-road terrain.

2. What are the advantages of Bitubo shock absorbers?

Heightened comfort experienced: These shock absorbers excel in effectively dampening road imperfections, resulting in a smoother and more enjoyable riding experience. The reduction in vibrations and jolts leads to diminished rider fatigue, ensuring that long journeys are not only thrilling but also remarkably comfortable;

More control: Bitubo suspension systems bring about improved stability and predictability to the motorcycle’s handling. This heightened level of control is particularly valuable when navigating through challenging road conditions. Whether encountering uneven terrains or facing unexpected obstacles, riders can rely on Bitubo shock absorbers to provide consistent and reliable performance, enhancing overall safety on the road;

Durability and resilience: Constructed with high-quality materials and employing advanced manufacturing techniques, Bitubo ensures that their suspension components withstand the rigours of varied riding conditions. This durability not only contributes to the long lifespan of the shock absorbers but also reflects Bitubo’s commitment to providing riders with reliable and robust components.

Overall, choosing Bitubo’s shock absorbers means opting for suspension systems that can endure the demands of both daily commuting and more spirited rides, making them a reliable choice for riders seeking both performance and longevity.

3. Are Bitubo suspensions suitable for all types of motorcycles?

Yes, Bitubo designs and manufactures suspensions for a wide range of motorcycle types and models, including sports bikes, touring motorcycles, and off-road bikes. Whether you’re a professional racer or a weekend enthusiast, we have a suspension solution that fits your needs.

Today the range includes more than 1400 models available for superbikes, sport bikes, touring bikes, cafe racers, cruisers, scooters, off-road bikes and more. Bitubo represents the ideal solution for riders who want the best for their vehicle: performance, comfort, riding precision, and most of all, the quality of an excellent product that is constantly developed in cooperation with advanced research centres and prominent universities. Tested and developed with fatigue and destruction tests, in software and dynamic simulations.

Ordering and Shipping

1. How can I find the right Bitubo suspension for my motorcycle?

Use our online parts finder by entering your motorcycle’s make, model, and year. Our system will recommend the best Bitubo suspension options for your bike. If you need further assistance, feel free to contact us.

2. Do you ship Bitubo suspensions Australia-wide?

Yes, we ship Australia-wide. Shipping times may vary depending on your location. See our Shipping Policy page for more details.

3. Can I track my order?

You can check the status of your order and track any shipments from the My Account page, or via the Order Tracking page. You will also receive an email with a tracking link when the item has been dispatched.

Installation and Support

1. Do I need a professional to install my Bitubo suspension?

In order to retain your Warranty, and to ensure proper installation, we highly recommend having your Bitubo suspension installed by an Official Bitubo Service Centre. Proper installation ensures your suspension performs as designed and maintains your motorcycle’s safety.

2. What kind of maintenance does my Bitubo suspension need?

Clean regularly chrome plated parts with vaseline oil to prevent them from rusting. When washing the vehicle, NEVER point the high-pressure water jet at the shock absorber body or head or the adjustments. Use only water and mild soap; NEVER use products containing harsh detergents.

3. What is the warranty period for Bitubo suspensions?

Please see our Warranty page for details.

Returns and Exchanges

1. Can I return or exchange my Bitubo suspension?

At Bitubo Australia, we want you to be happy with your purchase, so if it doesn’t fit, or you’ve ordered the wrong item, or the items are damaged or faulty upon receipt, or you simply don’t want what you’ve ordered, we ask that you contact us as soon as possible. Please see our Returns Policy for more details.

Contact and Additional Support

1. How can I contact you for further assistance?

We’re here to help, please see our Contact Us page for ways to get in contact with us.