Parts Finder:
At Bitubo Australia, we want you to be happy with your purchase, so if it doesn’t fit, or you’ve ordered the wrong item, or the items are damaged or faulty upon receipt, or you simply don’t want what you’ve ordered, we ask that you contact us as soon as possible.
To be eligible for a return:
- Notify us that there’s a problem within 14 days of receipt.
- Goods are returned within 30 days of receipt.
- Goods must be in original undamaged packaging.
- Goods must not be fitted or used.
We highly recommend you send your return by a registered service in case it’s lost or damaged in transit and make sure you keep your postage receipt. We cannot be responsible for loss or damage of goods in transit back to us.
We only refund return postage in cases where the product is damaged or faulty upon receipt.
When we receive the return we’ll either credit you in full for the amount you originally paid, or send you a replacement at our expense.
All goods purchased from Bitubo Australia are covered by a full manufacturers warranty. See our Warranty page.
If you feel that the product you have purchased from Bitubo Australia has developed a fault, please contact us before returning goods so that we may help resolve the problem in the suitable manner.